Rydges on Swanston, 701 Swanston Street, Carlton

Reviews

• Jessica Cheung

  31.05.2018
  ★ ☆ ☆ ☆ ☆
  I can't comment on the quality of the stay, since I booked the room for guests rather than myself. But I can say that the handling of my booking by the admin/accounts staff was woeful. There were so many mistakes made in one simple transaction: forgetting to book the rooms after speaking with me on the phone and receiving my booking authorization via email, charging me for breakfast, which should have been included, charging the wrong credit card and ALSO refunding the wrong credit card (someone else's card, not mine), and sending me invoices and receipts of other people on multiple occasions. It seems that the accounts staff need further training. I explained time and time again what was wrong and they refused to amend the mistakes made with the credit cards until I lost my temper. The extremely poor admin service is enough reason for me to recommend you think twice before booking here or at least, check your receipts very carefully after staying here.

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